Work
Three builds to explore.
Onboarding a frontline workforce that mostly learns on a phone
A private, people-centered client
A private client had years of live workshop material and no way to run any of it without a room. Every new hire waited for the next session to come around.
The workforce was the hard part. Mixed reading levels, mixed comfort with technology, and most people taking this standing up on a phone between other tasks.
I clustered a dozen job titles into three groups by what the work actually asks of them, so one core course could carry scenarios that change by group. Then I cut every interaction that fails on a phone or under a screen reader, before any of it got built.
A national course on policing and disability
National disability advocacy, 7 modules
A national disability organization had seven modules of officer training written up as slide decks and instructor guides. None of it had ever been online, and the grant paying for it had an end date.
The subject is what a police officer does when the person in front of them has a disability.
While one scenario was still just text on a page, it went out to a specialist in fetal alcohol spectrum disorder. She wrote back that people with FASD will often pick whichever option they heard last, so the question as written wasn’t testing what I thought it was. Fixing that in a document took an afternoon. Fixing it after the build would have meant rebuilding the interaction and every piece of feedback under it.
Read the case study about the national course on policing and disability
A vaccination program rebuilt, then rebuilt again in Spanish
National vaccination advocacy, community health
A vaccination nonprofit had 7.5 hours of training on their site, made out of recorded Zoom calls. They were supposed to update it twice a year and couldn’t, because there was no way to change one piece without redoing a whole video.
It came back as four courses. A year later, all four again in Spanish. About 69,000 words.
Their education director read Module 4 at storyboard and found it was still written for community health workers in Texas, which is who the original had been built for. Names, examples, places. He marked all of it up on paper, before any of it existed as a course.
Read the case study about the vaccination program rebuilt in Spanish
Where this starts
Tell me what you already run, who has to take it, and the date you can’t move. That’s enough to start. You’ll hear back from me within one business day.